Contact
Talk to us
One guidance line, answered by people with nothing to sell. Ring 0330 059 7021 — there is nothing to buy at any stage.
Guidance line0330 059 7021
CostFree guidance
We sellNothing
We act forNo network
Account changesNot possible
Sections on this page
Who we are. Keyanok is an independent information and guidance service for United Kingdom mobile customers. We are not a mobile network. We have no affiliation with, endorsement from, appointment by or connection to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission. Everything on this site is general information; a provider’s own current terms always take precedence.
The facts
- Number
- 0330 059 7021
- Purpose
- Guidance and information only
- Reaches
- This desk only
- Never reaches
- Any network’s customer service
What it means for you
Telephone 0330 059 7021
Calls are for guidance and information only. We do not sell anything, arrange anything or act for any network. Ring us if a page here leaves you unsure.
| We can | We cannot |
|---|---|
| Explain any sheet, or any part of one | See, open or alter any account you hold |
| Talk you through switching networks | Change your plan or place any order |
| Read an offer or a statement through with you | Sell you anything whatsoever |
| Explain what a term commits you to | Act for any network in any capacity |
The facts
- For coverage
- Your postcode
- For billing
- Your usage screen or last statement
- For an offer
- The offer in writing
- For a complaint
- Dates and reference numbers
What it means for you
- Have your postcode ready if the question is about coverage.
- Have your usage screen or most recent statement open if it is about allowances or billing.
- Have the offer in writing in front of you if you want it read through.
- Have dates and any reference numbers ready if it is a complaint.
With those to hand, a first call settles considerably more than it otherwise would.
The facts
- This line
- Cannot do it
- Use instead
- Your network’s own app, website or helpline
- We can still help
- By explaining what to ask for
- We never ask for
- Passwords, codes or card details
What it means for you
Our line reaches this desk and nowhere else. We cannot make a payment, change a plan, raise a fault ticket or cancel anything on your behalf.
What we can do is explain exactly what to ask for and what your options are, so that the call you then make to your network is a short one.
Watch thisWe will never ask you for a password, a one-time security code, a card number or any other payment detail. Anyone claiming to be from this desk who does is not from this desk. End the call.
Still unsure after reading this?
Ring the desk and we will go through it with you. There is nothing to buy at any stage.
0330 059 7021Calls are for guidance and information only. We do not sell anything, arrange anything or act for any network. Ring us if a page here leaves you unsure.
Who we are. Keyanok is an independent information and guidance service for United Kingdom mobile customers. We are not a mobile network. We have no affiliation with, endorsement from, appointment by or connection to Three, EE, O2, Vodafone, Sky Mobile, Tesco Mobile or any other provider, and no commercial arrangement with any of them. We do not sell, supply, arrange or broker SIM cards, contracts, handsets or services of any kind, and we take no commission. Everything on this site is general information; a provider’s own current terms always take precedence.